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Shipping Policy
1. Shipping Options & Delivery Times
We offer two shipping methods with clear delivery timelines:
Standard Shipping (5-12 Business Days)
| Country/Region | Cost (USD) | Delivery Time |
|---|---|---|
| United States | $12.99 | 7-12 business days |
| Canada | $14.99 | 10-15 business days |
| United Kingdom | £10.99 | 6-10 business days |
| European Union | €12.99 | 7-12 business days |
| Australia | AUD 18.99 | 8-14 business days |
| Japan | ¥2,200 | 5-9 business days |
| China Mainland | Free | 3-7 business days |
| Other Countries | $19.99 | 12-20 business days |
Express Shipping (2-5 Business Days)
| Country/Region | Cost (USD) | Delivery Time |
|---|---|---|
| United States | $29.99 | 2-4 business days |
| Canada | $34.99 | 3-6 business days |
| United Kingdom | £24.99 | 2-5 business days |
| European Union | €27.99 | 3-6 business days |
| Australia | AUD 39.99 | 4-7 business days |
| Japan | ¥4,500 | 2-4 business days |
| China Mainland | ¥80 | 1-3 business days |
| Other Countries | $44.99 | 5-10 business days |
2. Order Processing
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All orders are processed within 1-2 business days (excluding weekends/holidays)
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You will receive a tracking number via email once your order ships
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Weekends and public holidays are not counted as business days
3. Free Shipping
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Orders over $150 qualify for free standard shipping to most destinations
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China Mainland customers always enjoy free standard shipping
4. Important Notes
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Customs & Import Duties: International customers are responsible for any additional fees
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Delivery Delays: May occur due to customs inspections, weather conditions, or carrier issues
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Signature Required: For all orders valued over $300
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Tracking: All shipments include tracking that can be monitored on the carrier's website
5. Contact Us
For shipping-related questions:
📧 service@mooredao.com
📞 +86 13966325595
Mooredao is committed to delivering your order safely and efficiently.
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