Refund Policy

1. Refund Policy

Eligibility:

• Full refunds available within 14 days of delivery

• Items must be:
  • Unworn and unwashed
  • In original packaging with tags attached
  • Accompanied by proof of purchase

Non-Refundable Items:
• Final sale items (clearly marked)
• Custom-made/personalized products
• Items damaged due to customer misuse

Refund Process:

1. Email service@mooredao.com with:

   • Order number

   • Product photos

   • Reason for return

2. Receive return instructions within 24 hours

3. Refund processed within 5 business days after we receive the item

Note: Original shipping fees are non-refundable.

2. Exchange Policy

We Offer Free Exchanges For:
• Incorrect size/color received
• Defective items
• Wrong items shipped

How to Exchange:

1. Contact us within 30 days of delivery

2. Provide:

   • Order number

   • Photos of the item

   • Preferred replacement details

3. We will ship your new item after receiving your return

Processing Time:
• Exchanges typically processed within 3 business days after we receive your return

3. Damaged/Defective Items

If You Receive a Faulty Product:

1. Do not discard the item or packaging

2. Take clear photos showing:

   • The defect/damage

   • The original packaging

3. Email evidence to service@mooredao.com within 7 days of delivery

Resolution Options:
• Priority replacement (shipped immediately)
• Full refund + 10% store credit
• Store credit + free return shipping

No return required for verified defective items.

Important Notes:

• Return shipping costs are the customer's responsibility unless the item is defective
• We recommend using trackable shipping for returns
• Sale items may have different return conditions

Contact Us:
For any questions about returns or exchanges:
📧 service@mooredao.com
📞 +86 13966325595

Mooredao stands behind the quality of our products and your satisfaction is our priority.